Transfer my phone number to Rogers
We’ve made it easy to bring your active mobile, landline or fax number to Rogers from another Canadian service provider. You’ll need an activated Rogers SIM card or an eSIM and active temporary number to transfer your number. Order your device through Red Wireless - Rogers Authorized Dealer!
If you are an existing Cityfone, Zoomer Wireless, or SimplyConnect customer - You can follow these instructions to transfer your existing phone number to Rogers.
Use the transfer tool or follow the steps below to get started.
Table of Contents
Transfer my phone number to Rogers
1. Sign in to your MyRogers account.
2. Choose the temporary number you’re replacing, then select Manage. If you aren’t sure what your temporary number is, check the Rogers service agreement you received when you activated your service.
3. Select the Transfer my existing phone number from the My wireless plan section.
4. Enter your existing Canadian phone number, then select Check eligibility to confirm that it’s eligible to transfer to Rogers. If it is, you’ll get a confirmation message. Important! Don’t cancel your current service or remove your SIM card from your device. The phone number you’re transferring to Rogers must be active to complete your transfer. Your existing service gets cancelled automatically when the transfer is finished. Any saved voicemails will be erased.
5. If you’re transferring a mobile number, enter at least one of the following and select Continue:
Your account number with your other service provider
Your password or PIN for your account with your other service provider
The ESN or IMEI number of your current wireless device. Click the for steps on how to find this.
If you’re transferring a landline, enter your billing name and service address. Note: your Rogers account must have the same last name as your account with your other service provider.
6. Review the details of your transfer and check the consent box to authorize Rogers to transfer your number on your behalf. Then, select Submit.
7. You’ll get a confirmation when your request has been successfully submitted.
If you’re transferring a mobile number:
We’ll also send you a text message on the number you want to transfer. Reply Yes to the text within 90 minutes of receiving it to complete your transfer. If you don’t reply within the specified timeframe, your request will be cancelled and you’ll need to restart the process. Didn’t receive a text message? Contact the validation team of your other service provider for help then resubmit your request.
We’ll complete your transfer within 2.5 hours of your reply and send you a text message when the transfer is complete. If you don’t get a text after this time, restart your device. You can also check the status of your transfer on your MyRogers Wireless dashboard.
If you’re transferring a landline, we’ll complete your transfer within 2 business days of receiving your request.
8. Once the transfer is complete, install your already-activated Rogers SIM into your device.
I don’t have a SIM or eSIM. What do I do?
eSIM: Order your device through Red Wireless -Rogers Authorized Dealer!
Physical SIM: Order your device through Red Wireless -Rogers Authorized Dealer! If you order a physical SIM card, it’ll arrive ready to use within 3-5 business days. We can only ship physical SIM cards to Canadian addresses.
My transfer isn’t complete yet. Was it cancelled?
The transfer will be cancelled if:
You reject the request by replying No. If you still wish to transfer your number, resubmit the request.
You fail to respond to the text message within 90 minutes. Resubmit your request and we’ll send you a new text message. Respond to it within 90 minutes or receiving the message to complete your transfer. Didn’t receive a text message? Contact the validation team of your other service provider for help then resubmit your request.
The phone number you’re trying to transfer is not active. You’ll need to contact your other service provider to reactivate your service and then resubmit your transfer request.
Your transfer may be delayed if the information you provided is incorrect or not valid. We’ll send you a text message asking you to connect with us to update your information.
You must have your previous carrier's SIM card in your phone to get the text message.
Do I have to pay a fee to transfer my number?
No, there’s absolutely no charge to transfer your number to Rogers. But, you’re responsible for any contractual obligations, including payment of any early cancellation fees or outstanding balance to your current provider (if applicable).
Can I keep my phone number if I move to a different city?
It’s possible to transfer your number outside your original local calling area. It’s important to be aware that all outgoing and incoming calls outside your former local calling area will be considered long distance. All applicable long distance charges will apply.
What if I need to do a landline-to-wireless transfer?
Landline-to-Wireless transfers may take longer depending on the complexity of the number transfer from your current provider. If we need more information from you, we’ll text you on your Rogers temporary number asking you to connect with us.
If you have an alarm system connected to your landline, you must deactivate it before the transfer.
If you’re with an internet service provider that connected you to the internet through the telephone line, your previous provider will deactivate this service.
Can I keep my phone, or should I get a new one?
It’s completely up to you! Both options are available.
If you bring your own phone to Rogers, you’ll need to get a Rogers SIM card.
You can also get a new phone online.
You’ll receive a temporary number with your new Rogers service. Contact Rogers to start a request to transfer your number.
Will my existing Rogers voicemail reset during the number transfer process?
Your voicemail service will reset once your transfer is complete. This means that you won’t have access to any saved voicemails. It’s best to retrieve all your messages before starting a transfer request.
If you set up your Rogers voicemail (i.e. recorded a greeting) before your number was transferred, you’ll need to set it up again after the number is transferred.
Get Support - Red Wireless
If you need additional assistance or support, simply call or text us at the numbers below and a representative will help you:
Call: +1 888 819 1007
Text: +1 888 505 2899