Frequently Asked Questions
How can I set up Wireless Home Phone ?
Wireless Home Phone is similar to a mobile phone, where a SIM card is inserted into the Wireless Home Phone device to connect to the Rogers wireless network
How do I set up voicemail on my Wireless Home Phone?
Just follow these easy steps:
To access your voicemail, hold down the 1 key on the keypad of your home phone handset or dial *98.
Follow the prompts to set up a new password and personalize your greeting (or you can use the default message).
What if I already have a Wireless Home Phone device?
Switch to Rogers for an exclusive offer with their own device
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How do I know when I’ve received a voicemail on my Wireless Home Phone?
When you receive voicemails, the light indicator on your wireless device will start blinking. You can refer to your user guide to learn more about your wireless device’s specific light indicator.
How do I check voicemail on my Wireless Home Phone?
You can check your Wireless Home Phone voicemail either by using your home phone handset from almost anywhere in Canada, or by using another phone from almost anywhere in or outside of Canada.
Learn more about how to check voicemail on your Wireless Home Phone here.
How can I change my Wireless Home Phone voicemail password?
You have 3 options for changing the password for your Wireless Home Phone voicemail:
Directly from your wireless device
Using MyRogers on your desktop
Using the MyRogers app
Learn more about how to change your Wireless Home Phone voicemail password here
Can I make international long distance calls using Wireless Home Phone?
You can make any U.S. or international calls from your Wireless Home Phone. Calls can be made either to a land line or a mobile number. There are various rates based on the country you call, or there are two long distance packages offered to give you lower long distance rates.
Is Extended Coverage included?
No, there is no extended coverage on WHP
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Offer available for a limited time and is subject to change without notice to existing Rogers wireless post-paid Talk & Text plan or Talk, Text & Wireless Internet plan customers (excludes Rocket Hub and all prepaid wireless customers).
Service intended for home use only (cannot roam with the device). Wireless Home Phone device required and is sold separately. SIM included with the device is locked to and may only be used with the Wireless Home Phone device provided. Wireless Home Phone device accesses phone service over the wireless network in Canada (excludes Extended Coverage areas). Wireless coverage not available in all areas. Refer to wireless coverage map for details.
± Where applicable international long distance, additional options and taxes are extra and billed monthly. Service intended for home use only (cannot roam with device). Wireless Home Phone device required and is sold separately. SIM included with device is locked and may only be used with the Rogers Wireless Home Phone device. Wireless Home Phone device has access to phone service over the Rogers wireless network in Canada (excludes Extended Coverage areas). Wireless coverage not available in all areas. Refer to wireless coverage map for details.
1. Unlimited Canada-wide calling - applies to calls originating in Canada on the Rogers wireless network (excludes Extended Coverage areas) and terminating in Canada. Not applicable while roaming. Only 10-digit Canadian and U.S. based numbers eligible (excludes special numbers like 1-900).
2. Unlimited Canada-wide + US calling - applies to calls originating in Canada on the Rogers wireless network (excludes Extended Coverage areas) and terminating in Canada or the continental U.S. and Alaska (calls to Hawaii, Puerto Rico, and the U.S. Virgin Islands not included). Not applicable while roaming. Only 10-digit Canadian and U.S. based numbers eligible (excludes special numbers like 1-900).
3. Call Forwarding includes up to 2,500 minutes to Canadian numbers.
4. Device can be used anywhere there is coverage on the Rogers wireless network in Canada (excludes Extended Coverage areas). Cannot be used while roaming. Wireless coverage not available in all areas. Refer to wireless coverage maps for details.
5. 200 Europe Minutes: Includes only the following countries: United Kingdom, Austria, Belgium, Bulgaria, Cyprus, Denmark, France, Germany, Greece, Hungary, Iceland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain and Sweden.
6. 500 Asia Minutes: Includes only the following countries: India, China, Malaysia, South Korea, Singapore. Excludes Hong Kong and Macao.*0% APR on approved credit with a financing agreement (FA) and Wireless Home Phone plan. A down payment may be required based on our evaluation of your credit. FA based on full price plus applicable taxes (excluding promo credits, if applicable, which are applied monthly on your bill for as long as your FA is in place); if your FA is terminated and or if your Wireless Home Phone plan is cancelled your outstanding financing balance becomes due. The promo credit (if applicable) will end in both cases.
For important wireless 9-1-1 information, visit rogers.com/911. 9-1-1 calls are routed based on the wireless network's automatic location technology, but you may have to provide your home address to emergency responders. Rogers recommends that you always have an alternative means of accessing 9-1-1 services from your home or business during a power or network outage. Corded or cordless landline home phone equipment is not included. Not compatible with services including but not limited to, wireless messaging and data services, fax service, medical alert systems, medical monitoring systems, credit card machines. IP/PBX Phone systems, or dial-up internet service. May not be compatible with your home security system or DVR/Satellite systems. Please check with your provider for options. Usage subject to Rogers Terms of Service and Acceptable Use Policy, rogers.com/terms.